Terms and Conditions

In these General Terms and Conditions, the following terms are used as defined below, unless explicitly stated otherwise.

We strive to provide our guests with an exceptionally clean, safe, and friendly stay experience.  The following House Rules have been established based on industry standards and our personal experience of owning and operating the B&B since 2018. These House Rules are considered a part of our reservation agreement with you.  As our guest, by reading and signing your reservation you are agreeing to abide by all of our House Rules, terms and conditions, and procedures.  These House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between Milkhouse and the guest. 

These General Terms and Conditions apply to every offer and Contract entered into between Milkhouse and the Guest, unless the parties are departed from the General Terms and Conditions explicitly and in writing.

Departures from the Contract and the General Terms and Conditions are only valid if they are explicitly agreed with Milkhouse in writing.

Milkhouse is a non-smoking property. Guests who like to smoke are allowed to smoke outside in front of the B&B.

RESERVATIONS:
All reservations must be guaranteed with a valid major credit card.  Guests must be 18 years and older.  We accept Visa, Master Card, American Express, and Discover Card.  We do not charge your credit card at the time you make your reservations.  Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. 

Reservations must be cancelled

In the case of cancellation the Guest is liable to pay the fee in full or in part. In the event that the cancellation is:

- Seventy-two (72 hours), hotel time, prior to your arrival date, in order to avoid a Fee of 50% of the fee;

- les then 24 hours before the start of the stay, the Guest is obliged to pay 100% of the fee.

Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date.  If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled. Milkhouse Luxury Stay Amsterdam is not responsible for weather conditions, personal emergencies, or schedule changes.

CHECK-IN TIME:      3:00 p.m.  

EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability.  

CHECK-OUT TIME:  Room rental period expires at 11:00 a.m.   

CHECK-OUT PROCEDURE:
Check-out time is 11 a.m.  If you require a later check-out, please contact us prior to the day of your departure and we will do our best to accommodate your request.  

LINEN CHANGING:
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels (please leave them on the floor) are exchanged for fresh towels on request. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. 

NO IN-ROOM PARTY:
Our 2 rooms have a No In-Room Party Policy to ensure we can protect the B&B and our guests at all times.  No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave the B&B without refund. Registered guest(s) is responsible for all persons visiting.  Non-Registered visitors are only permitted until 10:00 P.M.  If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party.  You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.

DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
 
DAMAGE TO ROOM:  Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to our B&B property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

Fire Safety Policy:

Milkhouse is fully equipped with smoke detectors, fire safety materials, fire blankets and emergency evacuation plans on the door of each guest room. Please review this information.

Our House Rules may change from time to time, so please check back often.

We are looking forward to welcome you at Milkhouse, your luxury stay in Amsterdam!

Kind Regards,

Eline Prent